Shipping policy

CUSTOM JEWELRY PROCESSING & SHIPPING POLICY

Most of our jewelry pieces are custom-made to order. All custom orders require a processing and production period of 14–28 business days, excluding weekends and holidays.

Once your order has been completed and shipped, tracking information will be provided to the email address and/or phone number associated with your order.

Banksie is an online-only business and does not offer local pickup, in-person pickup, or order collection. All orders must be shipped to the delivery address provided at checkout.

Once an order has been shipped and transferred to the designated carrier, Banksie is not responsible for carrier delays, lost or stolen packages, incorrect deliveries, or other delivery-related issues. Customers are responsible for monitoring their tracking information and communicating directly with the carrier regarding any delivery concerns.

By placing an order with Banksie, you acknowledge and agree to the processing, production, and shipping terms outlined above.